Complaints Policy
How to raise a complaint and how MamboWallet records, investigates and resolves it.
Effective date: July 18, 2026 · Version 1.1.0
MamboWallet contact details
United Kingdom headquarters: Mambo Wallet Ltd
3 Mead Road
Shenley, Radlett
Herts
WD7 9DA
United Kingdom
Support@mambowallet.com
Group entities: Mambo Wallet, Inc (United States); Mambo Wallet Ltd (Kenya); Mambo Wallet Ltd (United Kingdom).
1. How to complain
This section is structured for MamboWallet’s intended product. Final obligations, timelines, regulator references, safeguarding language and governing-law terms must be completed by qualified counsel for each operating jurisdiction and provider programme.
2. Information to provide
This section is structured for MamboWallet’s intended product. Final obligations, timelines, regulator references, safeguarding language and governing-law terms must be completed by qualified counsel for each operating jurisdiction and provider programme.
3. Acknowledgement
This section is structured for MamboWallet’s intended product. Final obligations, timelines, regulator references, safeguarding language and governing-law terms must be completed by qualified counsel for each operating jurisdiction and provider programme.
4. Investigation
This section is structured for MamboWallet’s intended product. Final obligations, timelines, regulator references, safeguarding language and governing-law terms must be completed by qualified counsel for each operating jurisdiction and provider programme.
5. Resolution and escalation
This section is structured for MamboWallet’s intended product. Final obligations, timelines, regulator references, safeguarding language and governing-law terms must be completed by qualified counsel for each operating jurisdiction and provider programme.
6. External redress
This section is structured for MamboWallet’s intended product. Final obligations, timelines, regulator references, safeguarding language and governing-law terms must be completed by qualified counsel for each operating jurisdiction and provider programme.
7. Record keeping
This section is structured for MamboWallet’s intended product. Final obligations, timelines, regulator references, safeguarding language and governing-law terms must be completed by qualified counsel for each operating jurisdiction and provider programme.